Return Policy
• Product returns can be accepted within 14 days from the date of receipt.
• The product must have been purchased exclusively from our site Cottonmade.gr
• In no case can a product that is not in its original condition be accepted. This means that the product must:
1. Not washed
2. Not to have been used in any way
3. To have all his labels and
4. its packaging has not been damaged.
• The defective product is replaced only with the same product.
• For reasons of hygiene, returns to pillows and protective masks are not accepted
Product Returns due to delivery error
In all cases in which other than the sold ones are delivered, the customer returns the products to check and find the error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the COMPANY as long as the return method proposed by the company is observed.
Returns of defective products
In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following apply:
The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the products is possible at an additional charge following a new agreement with the customer.
The return of the product to be replaced must be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
The return of the products will be done either by personal and means of transport of the COMPANY or by courier, or at the Headquarters or the Warehouse maintained by the COMPANY. In cases of return by courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired in a reasonable time and the company can not find another product of similar or better characteristics or equivalent value for replacement. . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY.
In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY . In the case of cash payment, if the customer had chosen the option "collection from the store", it will be done with a refund. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.
Product returns deemed defective upon delivery (DOA)
The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:
The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want a replacement, it will be done return of the money of the initial purchase to the customer. The return of the money is done in the same way as the initial payment of the customer to the COMPANY was made.
In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY . The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be done with a refund. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
Shipping costs for both the return of the products to the COMPANY and the return to the CUSTOMER of the replaced product are borne by the COMPANY.
Return of non-defective products - Right of unjustified withdrawal by the customer
The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many products in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made under the following conditions:
This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
Following the withdrawal statement, the COMPANY is obliged to return the price received within a maximum of 14 days from the receipt of the products.
Shipping costs are non-refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank for the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from the store. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.
Return procedure
1. If you are near the store
In this case you can visit the store of the company after consultation and, after the condition of the product is checked by the competent employee, he will guide you for further.
2. If you receive via courier
In this case:
1. Pack the product in a larger box so that it is protected during shipment.
2. Place in the package you have made a document in which you tell us how you wish to resolve the outstanding financial issue, if the product is deemed fit for return.
3. Send the parcel, through the courier agency from which you received your order, to the attention of the Returns Department. Please note that return costs are borne by the customer.
We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense.
